PRIVACY POLICY

SAC AGENCIAMENTO INTERNACIONAL DE CARGA EIRELI, registered under CNPJ/MF No. 24.972.261/0001-31, hereinafter referred to as ®, appreciates your visit to our website.

Your privacy and security are our priorities, and we are committed to ensuring transparency in the processing of your personal data. This Privacy Policy outlines how we collect, use, and transfer information from clients or any individuals who access or use our website.

By using our services, you acknowledge and agree that your personal data will be collected and used as described in this Policy, in accordance with applicable Brazilian laws.

As a Data Controller, SEA-AIR Cargo® abides by the terms set forth in this Privacy Policy.

1. What Data Do We Collect and Why?
Our website collects and processes certain personal data to facilitate our services and enhance user experience.

1.1. Personal Data Provided by You

• Full name
• CPF (Brazilian tax ID)
• Email address
• Phone number
• Contact message
• Date of birth

1.2. Personal Data Collected Automatically

• IP address
• Geolocation data
• Transaction data related to activities performed on our website

2. How Do We Collect Your Data?

We collect your personal data in the following ways:
• When you use the contact form
• When you register on our website
• When you request a quote
• When you track a shipment

2.1. Consent

Your explicit consent allows us to process your personal data. In compliance with Brazil’s General Data Protection Law (LGPD), your data will only be collected, processed, and stored with your prior and express authorization.

By using SEA-AIR Cargo® services and providing your personal information, you agree to this Privacy Policy and acknowledge your rights regarding your data.

At any time, and at no cost, you may withdraw your consent. However, doing so may affect the functionality of certain website features. If this happens, we will inform you in advance.

3. What Are Your Rights?

SEA-AIR Cargo® ensures that all users and clients can exercise their rights under Article 18 of the General Data Protection Law (LGPD), including the right to:
• Confirm whether your personal data is being processed
• Access your data in a clear, readable format (print or electronic)
• Request corrections to inaccurate, outdated, or incomplete data
• Limit the processing of unnecessary or excessive data
• Request portability of your personal data in a structured format
• Request deletion of data processed based on your consent (except when required by law)
• Revoke consent at any time, stopping further data processing
• Be informed about the consequences of refusing to provide consent
4. How Can You Exercise Your Rights?
To exercise your data rights, contact us via:
Phone: +55 (11) 2600-9800
To ensure proper identification, we may request documentation to verify your identity before processing your request.

5. How and For How Long Do We Store Your Data?

Your personal data is stored only for as long as necessary to Provide our services, comply with legal and regulatory obligations, and ensure your rights as a data subject.
Generally, your data is stored as long as your relationship with SEA-AIR Cargo® remains active. After this period, your data will be deleted or anonymized, except when:

I - Required for legal or regulatory compliance.
II - Needed for research purposes, ensuring anonymity.
III - Transferred to a third party, following legal processing standards.
IV - Used exclusively by SEA-AIR Cargo®, with anonymization and no third-party access.

Certain personal data may be retained even after deletion requests to comply with legal obligations or for use in legal claims and defense.

SEA-AIR Cargo® employs advanced security measures to protect the confidentiality, integrity, and security of your data, preventing unauthorized access or misuse.

6. How Do We Keep Your Data Secure?

To protect your personal information, SEA-AIR Cargo® implements physical, electronic, and managerial security measures designed to safeguard your privacy.

These measures are applied based on:
• The nature of the collected data
• The context and purpose of processing
• The potential risks to your rights and freedoms in case of a data breach
Key Security Measures:
• Restricted Access: Only authorized personnel have access to your personal data.
• Confidentiality Commitment: Access is granted only after signing a confidentiality agreement.
• Secure Storage: Your personal data is stored in a safe and reliable environment.

SEA-AIR Cargo® is committed to preventing security incidents by adopting industry best practices. However, it is important to note that no online platform is completely risk-free. Despite our security protocols, cyberattacks or data breaches caused by third parties—or even by user negligence—may occur.

In the event of a security incident that could pose a significant risk or harm to you or any of our users, SEA-AIR Cargo® will notify affected individuals and the National Data Protection Authority (ANPD) in compliance with Brazil’s General Data Protection Law (LGPD).
7. Who Can Your Data Be Shared With?
To protect your privacy, SEA-AIR Cargo® does not share your personal data with unauthorized third parties.

However, in certain situations, we may share your data under the following circumstances:

• Legal Compliance: When required by law, judicial order, or official request from administrative, judicial, or governmental authorities.
• Corporate Transactions: In cases of mergers, acquisitions, or incorporations, where data transfer occurs automatically.
• Legal Protection: When necessary to defend SEA-AIR Cargo®’s rights in legal or administrative disputes.
7.1. International Data Transfers
Some third parties with whom we share your data may be located outside of Brazil. In such cases, your data will remain protected under Brazil’s General Data Protection Law (LGPD) and other applicable data protection regulations.

SEA-AIR Cargo® is committed to applying strict cybersecurity and data protection measures to ensure compliance with legal standards.

By agreeing to this Privacy Policy, you consent to the transfer of your data in accordance with the purposes outlined in this document.

8. Cookies & Browsing Data

SEA-AIR Cargo® uses Cookies, which are small text files stored on your device to enhance your browsing experience.

By accessing our website and consenting to Cookies, you acknowledge and accept the use of data collection technologies that improve site functionality and performance.
9. Changes to This Privacy Policy
The current version of this Privacy Policy was last updated on September 23, 2022.

SEA-AIR Cargo® reserves the right to modify this policy at any time, especially to comply with legal updates or changes to our services. We recommend reviewing it periodically.

Any changes will take effect immediately upon publication, and we will notify you of any significant updates.

By continuing to use our services and providing your personal data after such modifications, you agree to the updated terms.

10. Accountability & Compliance

SEA-AIR Cargo® ensures full compliance with Articles 42–45 of Brazil’s General Data Protection Law (LGPD), holding all data processing agents accountable for their actions.
Our Commitments:
- Keeping this Privacy Policy updated and ensuring its enforcement.
- Implementing technical and organizational measures to safeguard your data.
- Complying with any requirements or actions requested by the National Data Protection Authority (ANPD).

10.1 Disclaimer

As mentioned in section 6, while we uphold high safety standards to prevent incidents, no online platform is entirely risk-free. In this regard, SEA-AIR Cargo® is not responsible for:

I – Any consequences arising from the negligence, carelessness, or lack of skill of users regarding their personal data. We guarantee and are responsible only for the security of data processing operations and the fulfillment of the purposes described in this document.
Please note that the responsibility for the confidentiality of access data lies with the user.

II – Malicious actions by third parties, such as hacker attacks, unless SEA-AIR Cargo® is found to be at fault or deliberately involved.
We emphasize that in the event of security incidents that may pose a significant risk or harm to you or any of our users/customers, we will notify the affected parties and the National Data Protection Authority and take the necessary actions.

III – The inaccuracy of information provided by the user/customer in the required records for using SEA-AIR Cargo® services; any consequences resulting from false or intentionally misleading information are solely the responsibility of the user/customer.

11. Data Protection Officer

SEA-AIR Cargo® provides the following contact methods for you to exercise your data subject rights:
Phone contact: +55 (11) 2600-9800

12. JURISDICTION AND APPLICABLE LAW

This Agreement will be governed by Brazilian law, in Portuguese, with the court of Guarulhos, São Paulo, being elected as the venue to resolve any disputes or controversies arising from this Agreement.